Privacy policy

Privacy Policy

Last updated: April 1, 2025

At Ruha Jewels LLP (“Ruha Jewels”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website www.ruhajewels.com, make purchases, or interact with us in any way (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

 

 

1. Updates to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted here with a revised "Last Updated" date. Please check this page periodically to stay informed.

 

 

2. Information We Collect

a. Information You Provide

We collect the following directly from you:

Contact Details: Name, phone number, email, billing/shipping address

  • Order Details: Payment information, order history, tracking preferences
  • Account Info: Login credentials, security questions
  • Customer Support Data: Messages or information shared via forms or emails

You may choose not to provide some information, but this may limit access to certain features.

b. Information We Collect Automatically

We use cookies and similar technologies to collect:

  • Device & Usage Data: IP address, browser type, device details
  • Interaction Data: Pages visited, time spent, clicks, and session behavior

c. Information from Third Parties

We may receive your information from:

  • Payment processors (e.g., Razorpay)
  • E-commerce platforms (e.g., Shopify)
  • Marketing & analytics partners


 These parties are required to protect your data according to their own policies and applicable laws.

 

 

3. How We Use Your Information

We use your information to:

  • Process orders, returns, and payments
  • Deliver products and manage your account
  • Improve our website and Services
  • Send transactional and promotional messages (you may opt out anytime)
  • Detect fraud and secure our systems
  • Comply with legal obligations

For EEA users, we process personal data under Art. 6(1)(b) and Art. 6(1)(f) GDPR depending on the purpose.

 

 

4. Cookies

We use cookies to:

  • Remember your preferences
  • Analyze website performance
  • Serve relevant ads

You can manage cookies in your browser settings. Learn more about Shopify-related cookies here.

Our site does not respond to “Do Not Track” browser signals.

 

 

5. Sharing Your Information

We may share your data with:

  • Vendors: Payment processors, shipping partners, customer support tools
  • Marketing partners: To show personalized offers and promotions
  • Legal authorities: When required to comply with applicable laws
  • Business transfers: In case of mergers, acquisitions, or restructuring

We do not sell or use sensitive personal data for profiling or inference without your explicit consent.

 

 

6. User-Generated Content

Any content (e.g., product reviews) you post on public areas of the Site is visible to others. Please share responsibly.

 

 

7. Third-Party Links

We are not responsible for the privacy practices of websites linked from our Site. We recommend reviewing their policies separately.

 

 

8. Children’s Privacy

Our Services are not intended for children under 16. If you believe your child has shared personal information with us, please contact us to request deletion.

 

 

9. Data Retention & Security

We retain your information as long as necessary for the purposes outlined here. While we take data security seriously, no method of transmission is 100% secure. Please avoid sending sensitive data through unprotected channels.

 

 

10. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data
  • Correct inaccuracies
  • Restrict or object to processing
  • Receive a copy of your data (portability)
  • Withdraw consent at any time
  • Opt-out of promotional emails

To exercise your rights, contact us at support@ruhajewels.com. We may need to verify your identity before processing your request.

 

 

11. International Data Transfers

Your data may be processed outside your country, including countries that may not offer the same level of protection. Where applicable, we rely on standard contractual clauses or similar safeguards for international transfers.

 

 

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to:

Email: support@ruhajewels.com



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GDPR-compliant cookie banner with options to accept, reject, or manage preferences:

 

 

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Shopify Legal Page Compliance Summary – Ruha Jewels LLP


At Ruha Jewels LLP, we aim to ensure full transparency and legal compliance for our customers shopping via our Shopify-powered store. Here’s a quick overview of the key legal pages and how we comply with Shopify’s requirements and applicable data laws:

 

 

🔐 Privacy Policy

Our Privacy Policy outlines how we collect, use, store, and share customer information.

  • We collect data such as name, contact info, order history, and device data.
  • Information is used only for order fulfillment, customer support, and personalized experiences.
  • We use Shopify’s secure checkout and hosting services.
  • Cookies are used in accordance with Shopify's cookie policy.
  • Customers can access, correct, or delete their data by contacting us at support@ruhajewels.com.

→ Linked on footer and checkout page ✅

 

 

📦 Refund & Return Policy

  • We offer a 7-day return window from the date of delivery.
  • Returns accepted for unused, original-condition items only
  • A ₹100 convenience fee applies to all returns
  • Complimentary items must be returned in reusable condition
  • Claims for missing/defective items require an unboxing video

→ Clearly displayed during checkout and on product pages ✅

 

 

🚚 Shipping Policy

  • We ship pan-India via trusted couriers like Blue Dart, DTDC, and Delhivery
  • Orders are dispatched in 2–3 business days
  • Free shipping on all prepaid and COD orders
  • Real-time tracking links provided post-dispatch

→ Available on footer and help section ✅

 

 

📜 Terms of Service

Outlines general rules for accessing the website and using the services, including:

  • Intellectual property rights
  • Account security
  • Limitations of liability
  • Governing law (India)

→ Automatically added via Shopify’s Terms template, customized to reflect Ruha Jewels’ operations ✅

 

 

🧾 Contact Information

All customer service, privacy-related requests, and legal inquiries can be directed to:

Ruha Jewels LLP
 Email: support@ruhajewels.com
 Mumbai, India